Terms of Use, Warranty & RMA
Last updated: July 2026 · This page is provided in English.
1. About this website
This website is operated by Zhengzhou Huamai Information Technology Co., Ltd. (Unified Social Credit Code 91410100MA449LL32Y), Zhengzhou, Henan, China, trading internationally as AtlasCommTech. Product information on this site is prepared carefully from manufacturer documentation, but specifications may change without notice — the datasheet confirmed at order time governs.
2. Quotations and orders
- Prices shown or quoted are indicative until confirmed in a written quotation or Proforma Invoice (PI).
- Every order is governed by its PI / sales contract, which states the exact models, quantities, prices, Incoterms (EXW or FOB as agreed — each quoted separately), lead time and payment terms (typically T/T to our company bank account — verify the beneficiary name matches the legal entity above before paying).
- Sample orders are welcome and are the recommended way to start.
3. Warranty summary
| Product line | Warranty | Free spare units | Notes |
|---|---|---|---|
| Zhongxin Shutong industrial switches | 5 years | Agreed per order | MTBF 320,000 hours |
| Zhongxin Shutong — other models | As stated in your PI | Agreed per order | — |
| Uniview / Uniarch cameras & NVRs | Manufacturer warranty | Agreed per order | Stated in your PI |
| Atlas / ZTE Wantong / REALLY | Manufacturer warranty | Agreed per order | Stated in your PI |
| LED displays | Manufacturer warranty | Agreed per order | Stated in your PI |
| Accessories (surveillance HDDs, memory cards) | Manufacturer warranty | Agreed per order | Stated in your PI |
Why free spare units instead of returns. Cross-border return freight and customs on a single unit usually cost more than the unit itself. Instead, a quantity of free spare units is agreed with your order and written into the quotation before you pay — so a unit that fails is swapped on site the same day, and the faulty one is handled by us with the manufacturer.
What the warranty does not cover. Lightning or surge damage without protection, water ingress beyond the IP rating, incorrect supply voltage, physical damage, or unauthorized modification.
How to claim — no registration needed. 1) Message us on WhatsApp or email with the order number, serial number and a short video showing the fault. 2) We attempt remote diagnosis first — many "faults" are configuration issues we fix the same day at no cost. 3) If hardware is confirmed faulty, swap it from your spare units; we issue an RMA number and settle the faulty unit with the manufacturer.
4. DOA & RMA process
- Report a dead-on-arrival or faulty unit on WhatsApp or email with the order number, serial number, and a short video showing the fault.
- We first attempt remote diagnosis — many "faults" are configuration issues we can fix the same day at no cost.
- If hardware is confirmed faulty, we issue an RMA number with return instructions. Confirmed warranty faults are repaired or replaced; replacements for DOA units ship with your next order or separately by agreement.
5. Liability
To the extent permitted by law, our liability for any claim is limited to the value of the goods concerned. We are not liable for indirect or consequential losses. Nothing on this website constitutes engineering certification of your installation; final system design responsibility rests with the installing party, though we stand behind the review and design work we deliver.
6. Intellectual property
Site content (text, engineering notes, images we created) belongs to us or our licensors. Product trademarks belong to their respective owners. You may share links to our pages freely.
7. Governing law
These terms and any order contract are governed by the laws of the People's Republic of China unless your PI states otherwise. Disputes are first resolved by good-faith negotiation.
Contact
info@atlascommtech.com · WhatsApp +86 18611683168